Intercultural Insights

The experience of each is the treasure of all” – Gérard de Nerval

Culture: The Secret Ingredient to Excellent Service Quality in Hospitality
If there is a place where customers pay special attention to the quality of the service they receive, it is in the hospitality industry. As such, not surprisingly, hotels invest a significant amount o...
The Internationalisation of BNP Paribas
Interview with Frédéric Thoral, HR Manager of BNP Paribas Personal Finance Fréderic Thoral kindly agreed to answer questions about his career. In a frank interview, he talks about his role in the t...
Southeast Asian Business Culture – Anecdotes From Outside the Fishbowl
An important step towards becoming a competent player in the international work environment is having a good understanding about one’s own culture. Like water to a fish, the influence of our own cul...
Are French and Americans arrogant?
We’ve heard it over and over as fingers point across the Atlantic: THEY are so arrogant! When the topic comes up in intercultural trainings, people from other countries usually laugh and say: Bo...
The evangelical phenomenon in Brazil
In Brazilian society, the evangelical movement today represents a genuine economic and media empire which wields major political power. There are today approximately 42.3 million evangelicals in Brazi...
What Churchill had to say about the French
I would like to share with you some of Churchill’s thoughts about French culture. In a short guide intended to be used by British troops, specially written to prepare them for what they would find i...
A Korean marathon
Where did Mr Eric Surdej, a senior executive trained in a business school, having occupied international managerial posts in prestigious Japanese companies (Toshiba, Sony), find the nerves of steel to...
The fight against corruption in China
The unexpected effects of the fight against corruption or “how to make profit on a bribe in China” … A true story! The following is the true story of something that happened to a Eur...
Universalism vs Identity
Can the company be a place where we find synergy between modernity and tradition? A high civil servant and “Management and Society” director at the CNRS, Philippe d’Iribarne has been...
What can we learn from Chinese thought?
After L’Esprit des Religions, Hesna Cailliau has attracted attention once again with the publication of the book Le paradoxe du poisson rouge – Une voie chinoise pour réussir, by Éditions Saint-...
Explaining tragic Greece to Lutheran Germany
For Angela Merkel, economic discipline – something incomprehensible to a typical Greek – is firmly rooted in the Protestant culture of the 16th century. That which Max Weber analysed so e...
New Year Greetings!
The Intercultural Insights team wish you a Happy Year of the Rooster and send our best wishes for your international success in the new year! If you haven’t caught the adventures of Archibald Wa...
Competition Law: An Intercultural Perspective
Olivier d’Ormesson, a lawyer specialising in competition law and a member of the French Competition Authority’s board, has analysed the requests for leniency submitted to the European Commission a...
Chinese Social Networks
Gaining a cultural understanding of the way the Chinese use the social networks is vital for any company selling their products in China. The Chinese digital industry The Chinese social networks (part...
Intercultural Management: The Inevitable Cultural Dimension
Occasionally, executive boards flirt with the crazy ambition of changing the culture of their employees. In the view of Jean Pautrot, Chairman of the Magellan International board, any study of culture...
Innovation of Korean Managers
This is the second part in our portrait of Korean companies. Following a general overview of the Korean management style and company culture, it’s now time to think outside the box as we meet ...
The Many Facets of the Korean Management Style
Eric Surdej’s book, Ils sont fous ces Coréens, provides a vital insight into the operating methods of the French subsidiary of one of the largest Korean chaebols, LG. In this insider’s tale, ...
International Perception of French Managers
National culture has a considerable influence on management styles. Understanding our reputation internationally, whether justified or not, can help us to be more effective in our dealings with collea...
Returning from living abroad
Monique Cumin shares her experience of returning from a period of expatriation and talks about the taboo of facing the “culture shock” in her own country. Flashback to 2009: after 10 year...
The Importance of Feng Shui in China
Feng Shui is serious business in China, and the workplace is no exception. Philippe Vigoureux, a leading intercultural consultant, shares a narrative that highlights the importance of understanding l...